Support
We’re here to help
Search the guides, find a quick answer, or ask the team who build WithMe.
- GuideStaffSigning in, getting pings, marking students as With Me and keeping your account secure.Read more
- GuideAttendance officersFollowing each lesson check live, reassigning and reopening, and exporting records.Read more
- GuideAdministratorsSetting up your school, connecting Arbor, managing staff and groups, and security settings.Read more
- AnswersFrequently asked questionsArbor, privacy, passkeys, notifications and the app, answered in a sentence or two.Read more
Contact support
Open a support request
Tell us what’s going on and a real person on the WithMe team will reply, usually within one school day. We’ll email you when we do, and you can follow the whole conversation in WithMe.
A good request includes
- What happened: What you expected, what you saw, and any message on screen, word for word.
- When and where: The date, the lesson, and whether it was on the website or the app.
- Only what we need: Leave out student names unless we need them. The lesson and time are usually enough.
Can’t sign in?
Get back into your account
Support requests need you to be signed in, so we know which school you belong to. If you can’t sign in, start here.
- Forgotten password or locked outUse “Forgot your password?” on the sign-in page. The link arrives in a minute or two.
- Lost your phone or two-step codesYour school’s WithMe administrator can reset your two-step verification, or send a new invitation.
- Still can’t get inIf you’re the administrator, or nobody at school can help, email support@withme.school.
Popular
Common questions
The quickest answers to what people ask us most.