Help for staff

At each lesson, WithMe reads your school’s register. Students with a mark that means “no reason yet given”, usually N, appear in WithMe. Staff whose groups cover those students get a ping, and anyone who has a student with them taps With Me. Attendance officers see the whole picture live.

WithMe only reads the register. It never changes a mark, so your attendance team still records the final code in your attendance system.

1. 1Open the invitation email from WithMe. The link works once, for 14 days.
2. 2Choose a password of at least 12 characters and press Set password and join. If you already use WithMe at another school, press Accept invitation instead.
3. 3Install the WithMe app on your phone and sign in with the same email address and password, so pings reach you in lessons.
4. 4Allow notifications when your phone asks. Without them, WithMe can only email you.

Sign in with your work email address and password, or press Sign in with a passkey to use your fingerprint, face or device PIN instead.

• Forgotten your password? Choose Forgot your password? on the sign-in page. The reset link works for 60 minutes and only once.
• Locked out? After 5 wrong passwords, password sign-in pauses for 15 minutes. Wait, or reset your password.
• More than one school? You’ll be asked to choose a school after signing in. Switch at any time from the school name at the top of the page, or with Switch in the app’s settings.
• Staying signed in: you stay signed in for 30 days from when you last used WithMe, and for 90 days at most.

A ping tells you a lesson check has found students in your groups who aren’t yet accounted for, for example “Lesson 2 check: 3 students not yet accounted for”. It never names a student. Tap it to open the check.

1. 1Open the check from the ping, or go to Now in the app or on the website.
2. 2Look under Still to find. My groups shows students your groups cover. Switch to Everyone to see the whole school.
3. 3If a student is with you, press With Me. Everyone else then sees who has them.

Pressed it by mistake? Undo appears for 2 minutes. After that, ask an attendance officer to change it.

Each lesson starts afresh. A student who was with you in Lesson 1 and is still marked N in Lesson 2 appears again in the Lesson 2 check.

Open Settings on the website, or the Settings tab in the app.

• Push notifications: a ping on your phone when a check finds students in your groups.
• Email: an email instead, when push notifications are off or you haven’t signed in on a phone.
• Show details on the lock screen: show the lesson and the number of students. Turn it off and pings just say “There is a new check to look at”. Names are never shown either way.

Two-step verification asks for something extra after your password. Your school may require it. Set it up on the website, in Settings → Two-step verification.

• Authenticator app: press Set up, scan the QR code with an app such as Microsoft Authenticator, Google Authenticator or 1Password, and enter the 6-digit code.
• Passkeys: press Add a passkey to use your fingerprint, face or device PIN. A passkey can be your whole sign-in, or your second step after a password. You can rename or remove passkeys from the … menu.
• Backup codes: you get 10 when you turn on two-step verification. Each one works once. Keep them somewhere safe, and make new ones from Settings if you run low.
• Emailed codes: once you have an app or a passkey, you can also ask for a code by email at sign-in. Each code works for 5 minutes, you can ask for another after 30 seconds, and up to 3 per sign-in.

Lost your phone and your backup codes? Ask your school’s WithMe administrator to reset your two-step verification. They’ll check it’s really you first.